MyRentable Accessibility Statement

1. Accessibility Commitment

MyRentable, LLC is committed to providing a marketplace that is accessible to people with disabilities and usable with a range of browsers, devices, input methods, and assistive technologies.

MyRentable seeks to provide meaningful and substantially equivalent access to important marketplace information, functions, transactions, and support.

Accessibility is considered part of product design, development, testing, content creation, customer support, and ongoing platform maintenance.

2. Scope of This Statement

This Statement applies to the MyRentable website, supported applications, public pages, Account features, marketplace workflows, legal documents, and customer-support processes controlled by MyRentable.

This Statement does not guarantee the accessibility of independent third-party websites, payment pages, identity-verification services, maps, embedded content, financial institutions, insurers, or other external services.

MyRentable will work with service providers and select integrations with accessibility in mind when reasonably possible.

3. Accessibility Standard

MyRentable uses the Web Content Accessibility Guidelines, version 2.2, Level AA, as its current development and evaluation goal.

WCAG is organized around four broad principles: content and functionality should be perceivable, operable, understandable, and robust.

4. Accessibility Is an Ongoing Process

MyRentable is an evolving marketplace. New features, integrations, content, and workflows may introduce accessibility issues that require additional review and correction.

MyRentable intends to:

• Review accessibility during feature design and development.
• Test important workflows using keyboard-only navigation.
• Use automated accessibility checks as one part of testing.
• Perform manual review of important pages and controls.
• Test with screen readers and other assistive technologies when reasonably possible.
• Address reported barriers according to severity and impact.
• Reevaluate accessibility after material design or technology changes.

5. Accessible Design Practices

MyRentable seeks to use accessible design and development practices, including:

• Semantic page structure and meaningful headings.
• Keyboard-accessible links, buttons, forms, dialogs, and navigation.
• Visible keyboard focus indicators.
• Programmatically associated form labels and instructions.
• Meaningful alternative text for important images.
• Sufficient text and interface contrast.
• Error identification and understandable validation messages.
• Descriptive page titles, link text, and control names.
• Responsive layouts that support zoom and text resizing.
• Reduced reliance on color alone to communicate meaning.
• Appropriate status messages for dynamic changes.
• Logical reading and focus order.

6. Keyboard Access

Important MyRentable functions should be operable without requiring a mouse or touch input.

• Move through interactive controls using standard keyboard navigation.
• Activate links and buttons using appropriate keyboard commands.
• See a visible indication of keyboard focus.
• Navigate dialogs without focus becoming lost or trapped improperly.
• Close supported dialogs using an accessible control.
• Avoid keyboard traps that prevent movement away from a component.

Some operating systems, browsers, and assistive technologies may require their own keyboard-accessibility settings.

7. Screen Readers and Assistive Technologies

MyRentable seeks to support commonly used screen readers and other assistive technologies through semantic HTML, accessible names, labels, landmarks, status messages, and appropriate interface structure.

Compatibility may vary based on:

• Browser and browser version.
• Operating system.
• Screen-reader or assistive-technology version.
• Device settings.
• Third-party integrations.
• User-selected browser extensions.

8. Visual Accessibility

MyRentable seeks to make visual content and controls understandable for Users with low vision, color-vision differences, or other visual disabilities.

• Support browser zoom and text enlargement.
• Maintain readable contrast for text and important controls.
• Avoid communicating important information through color alone.
• Provide text alternatives for meaningful images when appropriate.
• Use readable spacing, typography, and layout.
• Avoid unnecessary flashing or rapidly changing content.

9. Audio and Video Accessibility

When MyRentable publishes prerecorded video or audio that communicates important information, it will seek to provide appropriate accessibility support.

• Captions for meaningful spoken content.
• Text transcripts where appropriate.
• Audio descriptions or equivalent text when important visual information is not otherwise communicated.
• Controls that can be operated with a keyboard.
• A method to pause, stop, or control media where appropriate.

User-uploaded or third-party media may not always include captions, transcripts, or audio descriptions.

10. Cognitive and Learning Accessibility

MyRentable seeks to make important information and workflows clear, predictable, and understandable.

• Use plain and direct language when reasonably possible.
• Provide clear labels, instructions, and confirmation messages.
• Keep navigation and common controls reasonably consistent.
• Explain errors and how they may be corrected.
• Avoid unnecessary motion, distraction, or time pressure.
• Provide warnings before actions with significant consequences.
• Allow Users to review important transaction information before confirmation.

11. Forms and Data Entry

MyRentable seeks to make forms understandable and operable with assistive technologies.

• Provide visible and programmatic labels.
• Identify required fields.
• Provide instructions before they are needed.
• Communicate validation errors in text.
• Associate errors with affected fields when reasonably possible.
• Avoid relying on placeholder text as the only label.
• Permit correction before submitting material transactions.
• Use appropriate input types and autocomplete information where suitable.

12. Authentication and Account Access

MyRentable seeks to make registration, login, password, verification, and Account-recovery workflows accessible.

Security and identity-verification requirements may create additional accessibility challenges. MyRentable will evaluate reasonable alternative assistance when a User cannot complete a standard workflow because of a disability.

Alternative assistance does not require MyRentable to remove essential security, fraud-prevention, identity, or legal requirements.

13. Priority Marketplace Workflows

MyRentable gives particular accessibility priority to functions necessary to participate in the marketplace.

• Creating and accessing an Account.
• Searching and reviewing Listings.
• Creating and editing Listings.
• Selecting rental dates and reviewing availability.
• Requesting, paying for, modifying, cancelling, and completing Bookings.
• Reviewing prices, fees, deposits, taxes, and refund information.
• Sending and receiving marketplace messages.
• Completing identity and payout verification.
• Submitting or responding to Damage Claims.
• Reporting safety, fraud, discrimination, or policy concerns.
• Reviewing legal documents and recording policy acceptance.

14. Listing Images and User Content

Owners are responsible for providing accurate Listing content and should include useful written descriptions of the listed property.

MyRentable may provide fields, prompts, or automated tools intended to improve image descriptions, but User-generated alternative text may be incomplete or inaccurate.

A Listing description should communicate material information that cannot be understood from photographs alone, including:

• Property type and intended use.
• Material condition and known damage.
• Included accessories and components.
• Dimensions, weight, capacity, and compatibility.
• Safety requirements and operating limitations.
• Pickup, delivery, and return requirements.

15. Documents and Downloads

MyRentable seeks to provide important legal, transaction, safety, and support information as accessible web content whenever reasonably possible.

Some uploaded or third-party documents may not be fully accessible, including scanned documents, manuals, receipts, estimates, reports, or identification files.

A User who cannot access an important MyRentable-controlled document may request an accessible alternative or assistance.

16. Tables and Structured Information

MyRentable seeks to use accessible structure for fee schedules, policy tables, transaction details, and other tabular information.

• Identify table headers programmatically.
• Use tables for data rather than visual layout where reasonably possible.
• Provide meaningful labels or surrounding explanations.
• Support horizontal scrolling on smaller screens without hiding information.
• Avoid unnecessarily complex merged cells.

17. Mobile and Responsive Access

MyRentable seeks to support common mobile devices, screen orientations, text scaling, browser zoom, and touch interaction.

• Use controls with usable touch targets.
• Avoid requiring precise gestures when a simpler method can be provided.
• Maintain readable content without unnecessary horizontal scrolling.
• Support portrait and landscape orientation where practical.
• Avoid blocking operating-system accessibility features.

18. Motion, Animation, and Time Limits

MyRentable seeks to avoid unnecessary motion, flashing, auto-playing media, and time limits that create accessibility barriers.

• Avoid content that flashes at unsafe frequencies.
• Provide a way to pause or stop moving content when appropriate.
• Respect reduced-motion preferences where supported.
• Provide reasonable warning before a session or process expires.
• Allow extension of time limits when security and transaction requirements permit.

19. Language and Readability

MyRentable seeks to identify page language programmatically and use understandable labels, instructions, headings, and messages.

Legal, payment, insurance, and safety information may contain specialized terms that require more detailed wording.

Definitions and summaries may be provided to improve understanding, but they do not replace the complete controlling text.

20. Third-Party Services

MyRentable relies on third parties for some marketplace functions, which may include:

• Payment and payout processing.
• Identity verification.
• Maps and location services.
• Email and notifications.
• Cloud hosting and storage.
• Insurance or protection products.
• Customer-support and security tools.

MyRentable does not control every aspect of a third party's accessibility, but it may report barriers, request remediation, seek accessible configurations, or evaluate alternative providers when reasonably appropriate.

21. Potential and Known Limitations

Accessibility limitations may include:

• User-uploaded images without useful text descriptions.
• Third-party payment or identity-verification interfaces.
• Older or scanned documents.
• Maps and location-based visual information.
• Complex calendars and date-selection controls.
• Dynamic status updates that are not announced correctly.
• Tables that require horizontal scrolling on small screens.
• Content supplied by Owners, Renters, repair providers, insurers, or other third parties.
• Features that have not yet completed manual assistive-technology testing.

This list does not identify every possible accessibility issue.

22. Accessibility Testing

MyRentable intends to combine multiple testing methods because no single tool can identify every accessibility barrier.

• Automated code and page checks.
• Keyboard-only navigation testing.
• Screen-reader testing of important workflows.
• Visual contrast and zoom review.
• Form-label and error-message review.
• Responsive and mobile testing.
• Review after significant component or design changes.
• Evaluation of reported User barriers.

23. Accessibility Feedback

MyRentable welcomes accessibility feedback from Users, advocates, testers, and members of the public.

A useful report should include:

• The page address or feature involved.
• A description of the barrier.
• The task the person was attempting to complete.
• The browser, operating system, device, and assistive technology used when available.
• Any error message or unexpected result.
• The preferred method for receiving a response.

A person is not required to disclose a medical diagnosis to report an accessibility barrier.

24. Requesting Assistance

A User who cannot access important MyRentable information or complete a marketplace workflow because of a disability may request reasonable assistance.

Depending on the request and available resources, assistance may include:

• Providing information in another accessible format.
• Explaining a Listing, fee, policy, transaction, or status.
• Helping identify an alternative accessible workflow.
• Assisting with a support, cancellation, refund, claim, or report submission.
• Coordinating with a third-party service provider.
• Providing additional time when reasonably possible.

MyRentable cannot complete legal attestations, provide false information, bypass essential security, or accept a transaction on a User's behalf without appropriate authorization.

25. Authorized Representatives and Support Persons

A User may receive assistance from a trusted support person or legally authorized representative.

MyRentable may require reasonable verification of the User's identity, consent, and the representative's authority before discussing private Account or transaction information.

Users should not share passwords or authentication codes with unauthorized people.

26. How Accessibility Reports Are Prioritized

MyRentable may prioritize remediation based on:

• Whether the barrier prevents Account access.
• Whether the barrier blocks a Booking, payment, refund, payout, or return.
• Whether the barrier affects safety or emergency information.
• Whether the barrier prevents a claim, report, appeal, or legal acceptance.
• The number of Users or pages affected.
• The availability of a temporary accessible alternative.
• The technical complexity and risk of the correction.
• Whether a third-party provider controls the affected feature.

27. Remediation Process

After receiving a sufficiently detailed accessibility report, MyRentable may:

1. Acknowledge the report.
2. Request additional nonmedical technical information when necessary.
3. Attempt to reproduce and evaluate the barrier.
4. Provide a temporary method of access when reasonably available.
5. Correct the issue or coordinate with the responsible provider.
6. Test the correction.
7. Notify the reporting person when appropriate.

Resolution time depends on severity, complexity, third-party involvement, security requirements, and available resources.

28. No Retaliation for Good-Faith Reports

MyRentable will not retaliate against a person for submitting a good-faith accessibility report, requesting reasonable assistance, or exercising an applicable disability right.

Reports may not be used to harass employees, obtain unauthorized Account access, bypass security requirements, or interfere with marketplace operations.

29. Emergencies and Immediate Safety

MyRentable is not an emergency-response service.

A person facing an immediate threat to life, safety, or property should contact emergency services before contacting MyRentable.

Accessibility assistance through MyRentable support may not be available quickly enough for an emergency.

30. Legal Rights

This Statement describes MyRentable's accessibility goals and practices. It does not reduce or replace rights provided by applicable disability, civil-rights, consumer-protection, or public-accommodation law.

Nothing in this Statement requires a person to waive a legal right or use MyRentable's feedback process before contacting an attorney, regulator, civil-rights agency, court, or other appropriate authority.

MyRentable does not provide legal or medical advice.

31. No Guarantee or Certification

This Statement is not a certification that MyRentable has no accessibility barriers or that every page, component, document, communication, and third-party service fully conforms to WCAG 2.2 Level AA.

MyRentable's commitment is to make reasonable, ongoing efforts to identify, prevent, and correct accessibility barriers and provide assistance when appropriate.

32. Changes to This Statement

MyRentable may update this Statement to reflect changes in accessibility standards, laws, platform features, testing practices, third-party services, and remediation progress.

The current version, effective date, and last-updated date will appear in the Legal Center.

Material accessibility information may also be communicated through support notices, release notes, or other reasonable methods.

33. Accessibility Contact

Accessibility feedback and assistance requests may be sent to support@myrentable.com.

Include the affected page or feature, the barrier encountered, and the task you were attempting to complete.

Do not send passwords, full payment credentials, authentication codes, or unnecessary medical information.